FAQs

Updated 10.02.21

SHINY FAQ:

  • What is Shiny?
    We are a locally based eco friendly mobile auto detailing and wash service. We come to your home, office and job site.

  • Do you clean and detail equipment or boats?
    Currently, we are only cleaning automotive vehicles and selected motorcycles upon request.

  • What types of vehicle do you offer your cleaning services?
    Sedan, SUV, Truck, Mini Van, Sprinter Van, Tonne Truck, Small Busses, fleet vehicles

  • Do you do headlight repairs?
    Please contact us our customer service team and they will be able to further assist.

  • Do you have a standing location to bring my vehicle into?
    No, our business model is a mobile auto detailing service. We come to you to save you time, gas and money.

  • What are your hours of operations?
    We operate 7 days a week.
    Monday to Friday from 8:00 am – 6:00 pm, our office is 9:00 am – 6:00 pm
    Saturday and Sunday: from 9:00 am – 6:00 pm, our office is closed.

  • Is your service available during statutory holidays?
    Yes, we are only closed on Christmas Eve, Christmas Day and New Year’s Day.

  • Do you need power or water source for my appointment?
    No, we bring our own water and power supply.

  • Do I need to be home or around for my appointment?
    No, you can leave your keys in a designated area and inform us via email, call or text the exact location of your keys or you can unlock the vehicle prior. For payments we can send you an invoice.

  • What is your covid protocol?
    Click here to see our Covid 19 Contactless Protocol

  • What payment methods do you accept?
    We accept Visa, Mastercard, Debit, Cash only

  • How do I pay if I want to have a contactless interaction?
    We can send you an invoice upon request

  • How do I pay with gift cards?
    Please provide the technician after the completion of your appointment with the last four digits of your gift card.

  • Can I pay the technician cash and not pay taxes?
    Unfortunately, we cannot waive any taxes from your payment.

  • Is tipping mandatory?
    No, there is no obligation, it is up to the customer if they would like to tip our technician for the services provided.

  • Do you sell gift cards?
    Yes, click here to purchase our gift cards.

  • How long does it take for your company to refund me?
    Please allow up to 5-7 business days from the confirmation of our team to reflect back on your payment method.

  • Does your packages include tax?
    Our packages are excluding 5% GST.

  • How long does each appointment take?
    Please refer to our chart here for the estimated time. It depends on your vehicle’s condition.

  • How many technicians are sent to work on my vehicle?
    We typically send one technician per appointment unless you have multiple appointments booked for the day.

  • Can I request for a specific technician?
    Please text, call or email us and we will try our best to accommodate your requested technician. You may also add a request on the notes when you book your appointment online or through the app.

  • How do I book an appointment?
    You may book online on our website at shiny.ca, through our app, call or text 8448874469 or email hello@shiny.ca.

  • How soon can I book an appointment?
    You can check on our website or through our app for availability immediately or call us during our hours of operations. If you’re unable to find a desired time slot please call or text us.

  • What is your cancellation and rescheduling policy?
    We have a 24 hour cancellation and rescheduling policy. Cancellations or rescheduling within 24 hours will be charged half the value of the appointment. Corporate clients will be charged in full.

  • How do I cancel or reschedule an appointment?
    You can go to the email confirmation or via our app to reschedule or cancel. Alternatively, you can email, text or call us.

  • How do I know my technician is on their way or has arrived?
    Your technician will contact you via text message or phone call to inform you they are on their way and when they have arrived.

  • What happens if the number on my booking is a home number?
    Please call, text or email us and provide us with an alternative number.

  • What happens if I can’t meet the technician during my appointment time but my vehicle is home?
    You can leave your keys in a designated area and inform us via email, call or text the exact location of your keys or you can unlock the vehicle prior. For payments we can send you an invoice.

  • What happens if I booked the wrong package?
  • Our technician will assess the vehicle with you prior to starting your appointment. They will recommend the appropriate package if the one you’ve booked isn’t the suitable one for what you require. For contactless assessment, our technician can call or text you his recommendations.

  • Which areas do you service?
  • Vancouver, North Vancouver, West Vancouver, Lion’s Bay, Deep Cove, Burnaby, Surrey, Langley, Coquitlam, Port Coquitlam, Maple Ridge, Richmond, Delta, Tsawassen, New Westminister.

  • Do you have any Travel Charges?
  • Yes, a travel charge will be applied for the following areas: Abbotsford, Chilliwack, Squamish. Please inquire with us via email or phone for the areas not listed.

  • Do you provide your services on the street?
  • For the safety of our technician and adhering by City of Vancouver Bylaws, we do not service any main streets. Our ideal locations will be driveways, street level parking lots, wide back alleys or selected residential streets.

  • Do you provide your services in underground parkades?
  • Yes, all depending on the type of appointment you have booked preferably if you have a wash bay or loading bay available for room requirement, we will try our best to accommodate.

  • Do you service Vancouver Island or Interior BC ?
  • Currently no. As we are rapidly growing, we will eventually expand. Sign up for our mailing list HERE for updates and promotions!

  • Do you clean mold?
  • Yes, please email us at hello@shiny.ca with photos of the current mold condition, we will then be able to provide you with a quote.

  • What do you not clean?
  • We do not offer our services for Tree Sap removal, feces cleaning, rodent or pests cleaning, bed bugs cleaning, vomit cleaning, vehicle break in’s unless after police and team swipe through, milk spillage or blood.

  • How experienced are you technicians?
  • Our technicians are fully trained and has worked in the automotive industry in the past prior to joining the Shiny Team.

  • Can I trust your technicians with working on my vehicle?
  • Yes, our experienced technicians have all gone through extensive training and a thorough criminal and background check prior to their employment with Shiny.

  • Your technician damaged my vehicle, what are the next steps?
  • Please email us at hello@shiny.ca including any images of the damages. Our team will contact you within 1-2 business days for next steps.

  • What happens if the appointment completed by your technician was unsatisfactory?
  • Please contact us immediately via email, phone or text and we will send a technician back to fix the missed spots. Our company policy is we will send a technician back to ensure you are happy with our service.

  • What do I do after having carpet & shampoo done to my vehicle?
  • Upon completion of your appointment, our technician will instruct you for the post carpet & shampoo care. Click here to read through our recommended steps.

  • Why is my vehicle still wet after carpet & seat shampoo?
  • Upon completion of your appointment, our technician will instruct you for the post carpet & shampoo care. Click here to read through our recommended steps.

  • I booked a carpet seat shampoo, why are the stains still there?
  • Stain removal is never guaranteed to be 100% removed. Please contact us immediately and we will send a technician back to assess what the next steps may be.

  • Is mold removal guaranteed?
  • No, we cosmetically remove all the mold however if there’s a leak or continued moisture trapped in your vehicle the mold may return.

  • Is it worth it to remove the mold in my vehicle or sell my car instead?
  • Depending on the condition of the mold in your vehicle, we recommend contacting us for further assessment and recommendation from our team of experts.

  • What do you recommend to prevent moisture in my vehicle?
  • We recommend using rice bags to absorb the moisture

  • What type of products do you use?
  • Shiny is all about environmentally friendly and staying green. We currently use Chemical Guys and xxx

  • Do you offer any discounts?
  • We offer a one time offer of $10.00 off your first appointment with Shiny.

  • Do you have a loyalty program?
  • We are rolling out our loyalty program soon. Sign up for our mailing list HERE for updates and promotions!

  • Do you have a referral program?
  • We are rolling out our referral program soon. Sign up for our mailing list HERE for updates and promotions!

  • How do I inquire about corporate rates?
  • Please email hello@shiny.ca to inquire about our corporate rates

  • Are you hiring?
  • Yes, we are constantly looking for full time and part time technicians. Check out our careers page and email us your resume.

Imagine your car feeling new again! Hassle Free. We come directly to you.